Featured Questions
What is The Jump®?
The Jump® is a new kind of social experience that makes it easier to connect with friends and groups in a positive, healthy environment. Traditional social media is designed to suck you in and consume as much time as possible. We created an app that makes it easy to stay updated and connect with your friends, but also get out and get on with your life.
What is a Group?
Groups exist to bring communities together and to bring you closer with your friends. They can be based on interests and hobbies (I.E. hiking, interior design) or an organization you’re associated with (I.E. soccer league, school).
What is a Jump?
A Jump is generated from within a Group that you belong to inviting you to participate in a fun activity with your friends such as an event, party, social gathering, game, etc. It is created by a host with details such as date, time, and location.
Why is it called, “The Jump®?”
At The Jump®, we believe that existing social media needs an overhaul. We want a platform that enhances our time on and off the app. We want to help people connect, whether that’s in an existing club or group they’re in or whether it’s helping them find others with similar interests. So, when we say take The Jump®, we’re talking about embracing this culture change, diving into a community of people that love what you love and being able to keep up with them, without all the clutter and noise.
Do I have to pay for the app?
No, it’s free for everyone, forever.
How do you make money?
The Jump® will partner with brands and creators to create experiences and content that people will enjoy.
How long have you been around?
The Jump® was founded in 2016. In the time since, we’ve made important refinements, developed key features and continue to add new functionality.
Why haven’t I heard about The Jump® before?
We’ve been operating in a semi-beta state, while we make refinements and add new functionality to the app. Once these elements and a few other key features are live, we’ll be shouting it from the rooftops.
Will you white label the app?
No. We believe white labeling hinders app adoption. Groups and organizations will have better buy in, if users are provided an ecosystem that can host more than a single kind of group.
What data do you collect?
Since we don’t sell your data, we only need to collect the basics—name, phone number and/or email.
How do I download The Jump®?
You’ll find a download button on TheJump.com or you can search for The Jump® in the Google Play or App Store.
Do you help with group rollouts?
Of course. We also have plenty of tips in our group rollout guide and helpful items in our toolkit, too. If you have other questions, send us a note
How many employees do you have?
Around 20. And growing! We’re constantly looking for talented people to join the team.
Do I have to be in a group?
The Jump® is primarily designed for groups but the feed on your Home page displays your friends posts as well, so if you aren’t yet part of a group, there is still lots to see and ways to connect.
How do I invite my friends to the app?
You can invite friends that are not yet on the app using the feature Invite Friends at the top of your Home page. There are a variety of invite share options such as Email, Facebook, Messenger, Snapchat, Twitter, and more. You can invite them directly to your Group by tapping the + Invite icon on the bottom right of a Group cover photo.
How do I create a Group?
Tap the Group icon at the bottom of the app screen then tap the + Create Group button in the top right corner.
Name your Group, select a cover photo from your camera roll or search the free Unsplash stock photo library. Tap Next, when you find one you like. You can pinch the image to move and scale your selection. When you’re done, tap the check mark in the top right corner.
If you would like to add additional elements to your cover, select Yes to customize further, and you can find art options, as well as the option to add additional text. When your cover looks like you want it, tap the arrow at the bottom right of the screen.
In the final stage, you will choose your privacy setting (public, private, or hidden), have the ability to edit your Group title and access Advanced Settings in order to add additional details about your group, set filters, post Group rules, set notification preferences, set a countdown clock, and restrict invitations.
Once you’re done, tap Save to launch your Group. This will give you the option to Invite Friends (on or off the app) to join or you can skip this step and come back to it later.
Can you edit a Group after you’ve already published it?
Yes! You can always edit any part of a Group after publishing it. To Edit any of your Group details or settings, tap the three dots in the top-right corner of your Group. Select the Edit Group option. Be sure to tap Save, once you’ve finished making your updates.
Can I edit a post I’ve made in a Group or my personal feed?
Yes. To edit your post, tap the three dots next to the item and select the Edit Post option.
Can you make a Group private or hidden?
Of course. When creating a Group, you will find three privacy settings—public, private and hidden. This setting determines who is able to search for and see your Group, as well as whether members need admin approval to join. To change your Group’s privacy settings, select the Edit Group option and navigate to the Privacy Settings to make your selection.
Why is my Group not showing up in search results?
If your Group is hidden, it won’t appear in search results. Members need a direct invitation link to see and join hidden Groups. If your Group isn’t hidden and you still can’t search for it, verify that you’re typing the correct name. The official name of your Group will be shown in the text below the Group cover.
Can a Group have more than one host?
Yes. Your Group can have as many hosts as you like. Hosts are able to approve/deny member requests, delete posts, and edit Group details and settings. To add someone as a Host, tap the three dots in the top-right corner of your Group cover and select Edit Hosts.
Can I organize my Groups into folders?
From your Group page, tap Create Folder and give you folder a name. Tap Add next to any Group that you would like to include within the folder and then Save. To make changes at any time, tap Edit Folder and you can add and remove any Groups.
Can I use The Jump® on my computer?
Yes! The Jump® can be accessed at TheJump.com in addition to the mobile app but you may encounter some occasional limited functionality within the browser version.
Can I upload my YouTube videos?
Yes! Post a video by tapping on the YouTube button and searching for relevant clips. Once you find the one you want, select it. Tap Next, comment if you like, then Post to submit. Alternatively, you can also copy and paste your URL, directly to the YouTube video in the comment section of the feed.
I don’t see my Group on my home screen, what’s the deal?
There could be a few reasons. 1. Groups that haven’t been active recently are hidden on your home screen. Select the button that says, Less active Groups have been hidden. Tap here to show all Groups. 2. Archiving a Group will allow you to stay in the Group, but it removes it from your home screen. To unarchive a Group, tap on Groups in the bottom right of your profile pic. Any archived Group will be noted with a checkmark. Select the archived Group, tap the three dots on the Group cover, and select Add Back to Activity Page. 3. If a Group Host removed you from the Group, you will no longer see it on your home screen. Still not sure? Let’s chat.
Can I share my posts in The Jump®?
Currently, we don’t offer functionality that allows you to share a post into multiple Groups. The reason is that we want to reduce spam and unfortunately, sometimes it’s so easy for users to copy and paste unwanted content all over the place, which ends up cluttering up news feeds with solicitations and ads.
Patreon pays creators for subscription content through a membership structure. Are you going to do that on The Jump®?
It’s currently not a feature, but we are working on a way for you to support the creators you love! We’ll let you know when we roll it out.
What do I do if I download The Jump® and don’t know anyone or any group to join?
Check out our Suggested Groups and get involved. Like cooking? Tell everyone about your favorite go-to recipe. We also have Groups highlighting photography, humor, products we love and more. Can’t find a Group that sparks your interest? Create one and invite friends to join. You never know, maybe we’ll make it one of our featured Groups!
What makes you different from other platforms like Facebook or Meetup?
Good question. Facebook was designed for the individual user, groups were an afterthought. Meanwhile, Meetup is a group app, in a sense, but it’s focus is on interests (cooking, religion, sports), not well-defined teams, clubs and troops. That’s where The Jump® comes in. Groups are our first priority, so we spend a lot of time making sure we serve that audience well. Depending on your interest, we do offer a selection of Suggested Groups on your home screen that might pique your interest, too.