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Technical Help
What are Stories?

They’re a glimpse into your real everyday life. They can be photos or videos and they’re only live for 24 hours before they disappear, so there’s no need to stress over creating flawless posts. Use them to let people know what’s going in your world.

Why do they disappear?

Thanks to social media, there’s a lot of pressure to be perfect and we’re just not into it. Because Stories disappear, there’s no reason to spend time airbrushing or agonizing over styled images. Post to give people a glimpse of your real day-to-day—it’s fun and laid back.

Who sees Stories?

You’re in control. Before you post your Story, you have the option to share with all of your friends or just specific people. You can also create custom groups, like family members or teammates, so your Story will only show for the circle of friends that you want.

Creating a Story

Go to your Activity tab and look for the + Add to Story option.

From there, you have the choice to select an existing photo or video from your library or capture a new photo or video. Use the camera flip option to take a selfie.

After selecting your photo, you have the ability to Move and Scale your photo, before continuing to the Editor, where you’ll be able to add personality to your photo or video.

Filter: Swipe to navigate through a range of image styles. Tap the checkmark to lock in your selection.

Text Design: Write a phrase, choose a color and tap the checkmark to customize your Text Design. Scroll through the text design styles to find the right one for you. Tip: Look for the blue rotating arrow in the Text Design panel, which allows you to cycle through variations on a given text design. Select the checkmark to proceed.

Stickers: Add emojis, shapes, swashes, icons and border designs in the Sticker section.

Text: If you would prefer more traditional text design, use the Text option to add content to your image. Once you’ve submitted text, you’ll have the option to choose a font, font color, background color, alignment and more.

These are just a handful of the fun editing tools you have to choose from, play around with all of them to see what works for you!

Once you have your image the way you like, tap the up arrow and select whether you would like to share your post with everyone or create a specific group.

Where does my Story appear?

There are a few places a Story you post will appear:

Jump Activity feed: If you choose to share a Story with your friends, your story will appear in the Stories section of the Activity tab. It will only be visible to your friends on The Jump.

Profile: When you have an active Story, a blue ring will appear around your Profile picture. Tap once to pull up your current story. As always, Stories are only visible to friends.

Talk messages: If you choose to share a Story with a specific group, it will launch a private Talk message with that group of people. They will only be able to see your Story inside the Talk message. It will not appear on their Jump Activity feed.

Who has seen a Story?

Only you can see who’s viewed your Story. In the Jump Activity tab, tap on your profile photo to pull up your current Story. In the bottom left corner will be an eye icon, tap once to see a list of friends that have viewed your Story.

Groups for Stories

Groups are a quick way to easily share Stories with a specific group of people. Creating one makes it easy to share with that same group of people in the future.

Creating a new group for Stories

Creating groups are a great way to quickly and easily share content with a specific mix of people. To create a group: Upload a Story and when you get to the screen that says Share Story, look for the + New Group button. Tap it, give your group a name (optional) and then select which friends from your list you want in the group. Tap next and your Story will be sent to that group. If you want to share a Story to this group again, you can search the group name in the search bar.

Comments on Stories

It depends how you choose to share your Story. When you post a Story, you choose whether to share it with everyone, only specific people or within a Jump you participate in.

When you tap Share, at the top of the Share Story screen, it will appear on the homepage for all of your Friends to see and comment on. If you choose to Share in a Jump, only members of that particular Jump will be able to see comments and activity on your Story. Finally, you can also choose the “Send” or “Share” option next to a specific user, doing so will ensure that only that person is able to see your Story.

Difference between send and share

If you choose to “Send” a Story to a friend, that Story will appear as a private Talk message for the particular user that you select. If you “Share” a Story, your Story will appear in the home Activity screen for all of your friends to see or with the specific users that you choose to “share” to.

Responding to a Story

You have a few ways to respond to a Story.

1. When viewing a Story, you can tap the paper-airplane icon to send a private message to the poster.

2. You can choose a reaction via the smiley-face emoji. This will be visible to others that view the Story.

3. You can tap on the “Add a Comment” bar to write a message. This will also be visible to others that look at the Story.

Does The Jump save Stories?

Yes, you’ll but only you can see them, because sometimes it’s nice to take a trip down memory lane. You will find archived Stories on your profile. Look for the icon in the top left corner of your profile, they appear in reverse chronological order.

Saving a Story to your phone

Look for the three dots in the top-left corner of a Story post. Tap once and choose Save Image.

Saving Stories as highlights on Profile

This feature is not yet available, but it’s in our pipeline. We’ll let you know when this feature is available.

Deleting a live Story

Changed your mind about a Story you’ve posted? No big deal. Open up your current Story and look for the three dots in the top-left corner. Tap once and choose the Delete Story option.

Deleting a Story from archive

To delete a Story from your archive, go to your Profile and tap the Rewind icon in the top-left corner. All of your Stories will populate, tap on one to make it full screen and then look for the three dots in the top-left corner. Tap one and choose the Delete Story option.